Miles Robson's Resume

e-mail @ milesdrobson at gmail.com · PDF of Resume

WORK EXPERIENCE

National Debt Relief - Staff Salesforce Engineer - (Remote) January 2024 - Current

• Introduced a formal Service Cloud case lifecycle for NDR's CS/CX organization, establishing SLA governance, case reopening and interruption workflows, backlog visibility, and skill-based work management.
• Re-architected Omni-Channel automation from Flow into Apex to improve transaction control, testability, observability, and long-term scalability.
• Implemented FullStory and Nebula Logger on NDR's external facing Salesforce community for faster support and to triage clients facing concerns, creating more proactive awareness of issues and incidents.
• Created a set of polymorphic Lightning Web Components across the Sales organization while implementing a net new internal client application process, supported by JEST tests and Copado suites, allowing multiple objects and stages to leverage the same set of components.
• Designed a department agnostic Apple Messages for Business to be leveraged across Sales and Customer Service, following the client's journey across our lifecycle.
• Implemented logging, trigger, and service class refactoring enhancements tointernal fflib architecture, allowing more proactive transaction time and monitoring across systems, including Datadog and internal business unit monitors.
• Refining NDR's shared Cursor tooling and engineering instructions to help Salesforce developers generate and review code against NDR architecture and coding standards.
• Providing architecture review with co-Staff, Leads and Architects, and aid in Gearset and other Devops tooling, deployments, and conflict resolution.

Block - Senior Salesforce Engineer - (Remote) July 2021 - January 2024

• Supported 600 cases a second without hitting Service Cloud limitations with an apex automation suite, involving triggers, batchable and invocable apex for declarative developers to enable safe PendingServiceRouting creation for Skill Based Omni routing.
• Mentored and supported a team of 30+ developers and BSAs towards best practices for org health, involving deployment pipeline adjustments, peer reviews on declarative items, automated backups, and local tooling.
• Supported integration of Assembled WFM management tooling and internal transfer team application development for Omnirouting, supporting Cash App's team of 10k users.
• Aiding engineering and other integration partners in navigating the org's landscape, APIs, iframes, scoping out POCs, project possibilities,and implemented custom Apex endpoints for routing requests.
• Engaging with internal enterprise procurement for RFI/RFC support, and implementation support.

Accenture Federal Services - Senior Salesforce Engineer - (Remote) March 2021 - July 2021

• Defining and building templates for org-wide standards across multiple projects using fflib, and providing POCs of integrations and other efforts.

Gravity Payments - Salesforce Engineer - Seattle, WA (Remote) March 2020 - March 2021

• Aided merchant onboarding, customer support, asset management, and ACH chargeback triage processes via Sales, Service, and Platform objects.
• Introduced development lifecycle automation to the internal SFDC platform using Github actions.
• Context based integration updates with Platform Events to an internal lambda for every onboarded merchant to Gravity's custom built client dashboard.
• Rebuilt Gravity's merchant boarding application from legacy Flow into LWC, transforming a 4-hour single-session process into a resumable workflow that allowed sales reps and supporting teams to collaborate across the onboarding lifecycle.
• Utilized Nebula Logger across integration automations for aggressive tracking and error alerting.
• Created accounts payable/receivable integration jobs against Intacct's SOAP API via Apex processing.

Connection Enterprise Solutions - Salesforce Developer - Boca Raton, FL July 2018 - March 2020

• Handled discovery and development of migration efforts to Lightning, including Visualforce pages translations to Aura Components, various declarative items, Flows and Lightning Quick Actions, and Lightning-Only feature compatibility with business processes.
• Developed LWCs for quick snapshots of a record's health, from open orders on an account, to dollars spent on a given contact, automate SFDC record creation referencing external data systems, creating opportunities off of quote records using internal APIs, to reduce swivel chair across external Progress DB systems.
• Decommissioned external Pentaho ETL batch jobs to internal Salesforce batch Apex jobs with API callouts, error reporting with Platform Events, and notifications to Slack for alerting.
• Omni-channel Live Agent Snap-In development to identify appropriate accounts, contacts, and dynamic routing to related support groups, and explored Einstein Chatbot POCs to aid common support questions.
• Introduced lifecycles with deployment automation using Git, Gerrit, ANT, and SFDX CLI.

Office Depot - Developer, Sales Enablement Team - Boca Raton, FL Sept 2015 - July 2018

• Built Visualforce pages for contract summaries of a given account, allowing line level review of SKU pricing, allowing maintenance and adjustments for margins as needed.
• Built Apex REST endpoints for inbound leads from retail stores for SMB opportunities.
• Support of Salesforce batch processes for contract pricing, back-end de-duplication, data quality processes, and automated business rules for customer email notifications.
• Enhancements to Vendavo Compliance and Pricing app, primarily through Vendavo Scripting Language and Vendavo Query Language (VSL/VQL).
• Led initiatives to translate Dataloader shell batch jobs to IBM DataStage ETL and PLSQL jobs.
• Received Office Depot's Q3 2016 Innovation Award for the design, development, and customer response to Vendavo rebate enhancements.

Key Brand Entertainment - Software Developer 1 - Fort Lauderdale, FL May 2015 - Sept 2015

• Development of RDLC, ASPX, JS, NUnit, WaitIn, and C# WCF services.
• Experience in MSSQL development, stored procedures and table amendments.

Certifications

• Salesforce Platform Developer 1

SIDE PROJECT WORK GitHub

• Awesome-LWC, a public GitHub repo of resources I help maintain.
• This website! GatsbyJS site hosted on Netify
• Steel Cavalry, a mech sidescroller made in Unity as part of Gamkedo club
• Implemented a binary-encoded image manipulator using Motorola 68000 assembly language
• Aided in the development of senior aid Android app, managed research of falling detection algorithms and implementation, and senior usability research.

EDUCATION

• Florida Atlantic University – Boca Raton, FL 2013-2015 Bachelor of Science in Computer Science
  • Inducted into Upsilon Pi Epsilon International Computer Science Honor Society (Top 10% of class 2014)